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Frequently Asked Questions


Can I cancel my subscription?

If you cancel your subscription, it will no longer auto-renew if applicable, but you will retain access until the end of your subscription, and the subscription amount will not be automatically awarded. For details on Refund Policy, please refer to the Subscription Fee, Payments and Refund section of Terms and Conditions page.

When will I be billed?

You will be billed immediately as you complete the payment process. However, if you cancel within 24 hours of sign up, you get the full refund. For all recurring plans, you will be charged every 31 days from your first sign up event date until you cancel your subscription. 

What forms of payment do you accepts?

We accept PayPal and all major Credit Cards. Special arrangements can be made for organizations with corporate accounts.

What happens when my subscription expires?

All members start with Free Membership and those who subscribe to one of our plans enjoy the premium benefits. Subscription of recurring plans only expire when a member cancels their subscription. Upon cancellation, access to all premium benefits are terminated at the end of the billing period.

How secure is my payment information?

We do not save any payment information on our servers. All payments are securely processed through our payment services including PayPal and Stripe.

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